Help Center
How can we help?
Common questions about selling on SellerZonee. Can’t find what you’re looking for? Our team is one message away.
Getting Started
What is SellerZonee and who is it for?
SellerZonee is a micro-storefront platform for online sellers, creators and small businesses. You get a mobile-first store behind a single shareable link — no code required.
How do I create my store?
Sign up for a free account, add a few products, pick a theme, and share your store link in your social bio. Most sellers are live the same day.
Do I need any technical knowledge?
No. Everything — products, branding, shipping and payments — is managed from a simple dashboard with no coding.
Payments
How do customers pay?
Customers check out and pay securely on your storefront. Payments are processed through our integrated payment provider, and each order appears instantly in your dashboard.
When do I get paid?
Seller orders are settled on a weekly cycle. You can track balances and settlement history from your dashboard once your payout details are added.
Orders
Where do my orders appear?
Every order shows up in your dashboard the moment it’s placed, and both you and your customer receive an email confirmation.
Can customers track their orders?
Yes. Where enabled, customers can follow their order status from their confirmation email or your store’s order-tracking page using their order number and email.
Shipping
What shipping options can I offer?
You can offer free shipping, a flat rate, free shipping above an order amount, or store pickup. The option a customer selects is saved on their order.
Who handles delivery?
Sellers handle their own fulfillment and delivery. See the Shipping Policy for details.
Subscriptions
What do the plans include?
Plans differ in product and order limits, number of stores, themes and features. Compare them on the Pricing page.
How do upgrades and downgrades work?
Upgrades apply immediately so you can use higher limits right away. Downgrades take effect at your next renewal. See the Cancellation Policy for details.
How do I cancel?
You can cancel anytime; your plan stays active until the end of the current period. See the Cancellation Policy.
Account
How do I sign in — Google or email?
Both work, and they always open the same account for the same email address. If you signed up with Google and want a password too, use “Forgot password” on the login page.
Can I run more than one store?
Yes, depending on your plan. Use the store switcher in your dashboard to change the active store.
Security & Privacy
Is my data secure?
We use industry-standard safeguards to protect your data. Read our Privacy Policy for how information is collected, used and protected.
How is customer information handled?
Customer details submitted at checkout are used to fulfill orders and are handled in line with our Privacy Policy and applicable law.
Still need a hand?
Reach our support team and we’ll get back to you — typically within 1–2 business days.