Scope
This Refund Policy covers two distinct things: (1) refunds for SellerZonee subscription fees paid by sellers to the platform, and (2) refunds for products that shoppers buy from stores powered by SellerZonee.
Subscription Refunds
- Subscription fees are billed in advance for the selected billing period.
- You can cancel at any time; your plan remains active until the end of the current paid period and does not renew after that.
- Except where required by law, subscription fees already paid for the current period are generally non-refundable.
- If you believe you were charged in error or experienced a billing problem, contact us within 7 days and we will review it in good faith.
Product Refunds (Orders)
For products purchased on a seller’s store, the seller is the merchant of record. Refunds, returns and exchanges for those orders are governed by that seller’s own published policy and by applicable consumer-protection law.
If you are a shopper seeking a refund, please contact the store you ordered from using the details on your order confirmation. SellerZonee can help facilitate communication where a payment was processed through the platform.
How to Request a Refund
- Sellers: email support@sellerzonee.com from your account email with the invoice or transaction reference.
- Shoppers: contact the seller directly using your order confirmation, including your order number.
- Approved refunds are returned to the original payment method; processing times depend on your bank or payment provider.
Questions
For anything related to subscription billing or refunds, contact support@sellerzonee.com.